Customer Service Agent

We are looking for a motivated individual who is passionate about providing great customer service, to join our international Customer Service team. S/he will be tending to customer enquiries and requests through email whilst ensuring that the best possible customer experience is delivered.

SPSP Health is a fast-growing B2C e-commerce company selling beauty and well-being products located in central Madrid. Our international team consists of IT, Marketing, HR, Customer Support and Finance. Due to consistent growth, we are seeking to employ a Spanish and English-speaking Customer Support Agent to assist clients on a daily basis.

• Greeting and communicating with customers in a warm and empathetic manner
• Deliver high quality customer service to customers via email
• Provide explanations to customers about products/sites/policies
• Keep up-to-date with new information/policies
• Build a trusting relationship with clients providing accurate information in a timely manner
• Understand, guide, and support clients
• Collaborate with other departments where necessary

• Candidates must be native/fluent in Spanish and English (understanding, reading and writing)
• S/he must enjoy learning and sharing their knowledge with others
• Candidates should be genuinely interested in the online sector and eager to learn more
• S/he should be take pride in giving support to customers with empathy and show engagement in delivering excellent service
• S/he must be an excellent listener
• Candidates must be team players who can also work independently
• French and/or German would be considered an asset

• Full-time (40 hours per week)
• Working hours are from 09:30 – 18:00, 5 days per week(Monday to Friday)
• Candidates must be be flexible to work a few hours on weekends during peak sale periods
• Office-based
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If this role interests you and you feel that you are the right fit, send an updated CV and a short covering letter to [email protected] to apply. We look forward to hearing from you.

*Due to the high volume of CVs received only successful candidates will be contacted